- General
- Accommodation
- Adobe Flex
- Alnwick
- Apple
- Audio
- Beaches
- blogging
- Bring up children
- Clients
- complaining
- Concrete 5
- Consumer
- Cumbria
- Drupal
- Environmental Issues
- Evernote
- Firebug
- Friends
- FTP
- Funstuff
- Garden Design
- Gardening
- Gardens
- Great cafes
- Great Places
- imagecache
- Internet / Web
- iPhone
- iPhone Applications FREE
- iPhone Applications Paid
- iPhone Development
- iPlus
- ipod
- IRD
- itunes
- Macclesfield
- MAMP
- Northumberland
- OSX
- OS X Tricks
- Outdoor Equipment for Children
- Parenting
- Penrith
- Poor Service
- Programming
- Property Market
- Reviews
- robots.txt
- Screencasts
- Self Catering
- Snow Leopard
- Social Networking
- Social Networking Case Studies
- Software
- Street Furniture
- Things to do with Children in Cheshire
- Time Machine
- Tutorials
- Ubercart
- UK Housing Market
- Unix
- Unix Commands
- User Interfaces
- Widgets
Fox Hayes provide inefficent non communicative bad service for remortgaging to Nationwide Building Society
Fri, 05/23/2008 - 11:42 — pdjohnson
Buying a house or arranging a new mortgage is a stressful exercise at the best of times. Add to this a bad solicitor and you have a recipie for some uneseccary hassle.
I have just re mortgaged to the Nationwide Building Society. The society themselves have provided helpful and diligent service and my experience has been good. However, in the transfer of mortgage their appointed solicitor Fox Hayes have been nothing but useless.
This is by far my first mortgage, I have had excellent service from other solicitors
Losing documents
My initial application for a mortgage failed since the forms reportedly did not arrive at their office (or did not get logged onto their system) however they were able to quote information which I supplied in the forms, strange. It took three attempts to get certified documents through to them, on one occasion on the same day claimed not to have recieved documents transmitted via mail and also via fax. It seems very peculiar that both transmission methods failed.
48 hour response time
When you send them documents they are not prepared to confirm their arrival for 48 hours until they are 'logged onto their system'. Not helpful when you are trying to meet a deadline for a mortgage offer. Strange that they are able to confirm to the building society if you make a compliant.
Your mortgage has gone through don't expect us to tell you
To add insult to injury, our mortgage went through on Wednesday, it is now Friday and I only know this becuase I phoned Fox Hays. Not a whisper from them. A mortgage is such a big thing for a borrower, it is the largest commitment most people make. Wouldn't a nice courteous phone call be appropriate. Fox Hayes Property Transfer are a poorly tuned inefficent machine incapable of providing such a service.
Overall I have found Fox Hayes to be inept, unhelpful and slow. You have my sympathy if you remortgage through them.
A little digging and you soon find that Fox Hayes have been prosecuted by the FSA for professional negligence. I am tired of thinking about them now, I am happy to leave them behind and move on.
Bookmark/Search this post with:
Recent popular content
- UK Postcode Geocoder returning Latitude Longitude and plots on a map (77)
- Custom mail stationery templates in Apple OSX iMail (35)
- Browsable map returning Latitude Longitude for geocoding locations (8)
- Solution to HUMAX 9200 PVR problems after UK digital changeover (5)
- Child attempted abduction in ASDA Manchester (5)
Recent blog posts
- Excluding IP Address ranges from Google Analytics reporting
- Antisocial behaviour by Macclesfield Council - An open letter
- The iPhone buying process parodised
- Show hidden files in an Open or Save dialogue in Snow Leopard
- Eden Ostrich World Cafe - great for toddlers
- A537 Average speed cameras
- New narrow gauge railway - High Leigh Garden Centre Warrington
- John Lewis Cafe Cheadle, dreadful slow service Fail!
- National Trust iPhone App - Free
- "Saving Private Ryan" and "Up"
Syndicate
Comments
Hopeless
This corresponds quite closely with my (ongoing) dreadful experiences at the hands of Fox Hayes. Any correspondence with them (be it verbal, email or written) is routinely 'lost', then 'found', then amazingly 'lost' again, to the extent that it is impossible to have any confidence that they can act on any information received.
They are, quite simply, the epitome of administrative incompetence.
agreed.
I recently had to go through the process of mortgage re-newel. Unfortunately, the company representing Nationwide was Fox Hayes.
I couldn't quite believe the incredible levels of ineptitude a company could have until dealings with this out-fit.
They managed to loose my proof of identity 4 TIMES! They also kept insisting that I change the interested party on my building insurance to Nationwide before the mortgage had gone through. When I queried this, they said that I should remove the old mortgage company and replace with the new immediately as this was common practice. I checked this out with my insurance broker who informed me that doing this would leave me house uninsured! Apparently the customer service team at Fox Hayes were giving out incorrect and potentially very harmful advice! No real surprise there.
When I question one of the customer services advisers over the inaccurate information and asked why they were continually losing my documents, he replied "We have a lot of work on at the moment and have quite a back log. It just means that a lot of stuff gets lost".
I really hope never to have to deal with this company again!
You don't understand the firms position
As an ex employee of the firm, you seem to be expecting the world from a free service. The work is passed from Nationwide or Abbey to a company called Legal Marketing Services (LMS), they then pass the work on to one of a number of firms of Solicitors on their panel. The Firm bills the lender in the region of £90 per file, in which approximately half is paid to LMS for refering the work. The firm effectively works for peanuts and because of this they employ monkeys. I was fortunate enough to work in a different department, however, I knew a number of staff in that department who were over worked and extremely underpaid for the work they did. You must ask yourself do you actually get something for nothing. If someone offers you a service for free it's not going to be the best service you receive it's common sense, you pay for what you get. I do work in conveyancing in the Sale and Purchase department, which was in seperate building to remortgage, however, my clients paid a premium as because of this they received a higher quality of service as we were paid more per file and therefore, I had less files/clients leaving me more time to delivery a higher standard of customer service. I can confirm Fox Hayes has now gone into administration which means all the staff (including me) have affectively been working for free, we have to claim our wages from the Government which will take upto 8 weeks we have bills, rent and mortgages leaving our account at the end of the month and will have no wages to pay them, unfortunately everyone has been shit on by Fox Hayes.
The demise of Fox Hayes
So Fox Hayes go into administration . I can only agree with the above comments. You only get what you pay for, or rather what is forced upon you by the mortgage company. It seems that as usual the only people making any money are the banks and building societies. What the ex member of staff at Fox Hayes fails to appreciate is that whilst they got little money from the society, the banks and building societies charge top whack rates so it is only reasonable that the public expect high levels of service. From the inside information that clearly cannot be the case. We are all victims of the banks greed, as usual, no surprise there.